daknetworks.com

Here are my notes on changing to Jive/GoTo:

PBX Server URL:
https://my.jive.com/pbx

SETUP ACCOUNTS IN JIVE:
-click USERS (on left-hand side)
-type in account with phone-set-mac-address.

PROVISIONING-SERVER:
http://$companydomain.onjive.com/p
(or possibly $companydomain.onjive.com/p/$MA)
In DHCP Scope-Options, set the 160-Polycom-Boot-Server-Name to: http://$companydomain.onjive.com/p

TYPE: http (would like for it to be https)
USER: none
PASS: none

JIVE-PASS:
The JIVE Cloud Phone Server (aka JIVE PBX) automatically changes the password to each device. This is found here:
https://my.jive.com/pbx/$companydomain/security

JIVE-NETWORKS:
Phones will need access to the JIVE servers through the firewall:
https://static.jive.com/meta/networks.txt
+199.87.120.0/22
+162.250.60.0/22
+199.36.248.0/22
208.34.80.0/21
208.34.96.0/20
45.12.196.0/24

JIVE-PORTS:
Phone will need access to the following ports:
TCP
5060-5062
80
443

UPD
5060-5062
10000-65500
4000-4999
123

JIVE-SUPPORT-SITE:
https://support.goto.com/connect

JIVE-REBOOT:
Reboot the phone sets and they will automatically change to JIVE. Rebooting can be done through switch POE or if needed, the following package can be used to reboot phone sets.

PolycomVVXControl.exe -a 10.123.123.123 -w password-here reboot
PolycomVVXControl.exe -a 10.123.123.123 -w password-here factoryreset

JIVE-REBOOT-PROBLEMS:
In a few cases, systems were rebooted and changed to the new JIVE PBX server before the account was added in the JIVE PBX PANEL. Since there is no account, the phone changes to the JIVE server but no extension or account is added to the phone.

Trying to factory reset through the phone-web page or PolycomVVXControl doesn't work because JIVE has already changed the password.

But since the new account isn't provisioned, the new password isn't provisioned as well.

What to do? Well, JIVE temporarily sets a provisioning password. Here it is:

POLYCOM PHONES JIVE PROVISION
PASS: 8647